Frequently Asked Questions
Answers to common questions about DigiAfrica, our services and how we work.
Tell us what you need help with and we will point you in the right direction.
Questions about DigiAfrica and our services
What does DigiAfrica do?
DigiAfrica helps businesses with websites, hosting, digital management, design, lead generation and ongoing marketing. Our work is split across Infrastructure & Support and Marketing & Growth.
Do I need to use all your services?
No. You can use DigiAfrica for one service or combine several where it makes sense. For example, you might only need hosting, or you may need a website, hosting, email and ongoing marketing together.
What is Infrastructure & Support?
Infrastructure & Support covers the systems behind your business online, including Digital Management, Website Setup and Managed Hosting.
How long does a website take?
It depends on the size of the website, functionality, integrations and how quickly the required content and approvals are available. We confirm the expected timeline as part of the website quote.
Do you work with clients internationally?
Yes. DigiAfrica is based in South Africa, but we can work remotely with businesses in other countries.
What is Marketing & Growth?
Marketing & Growth covers the work used to reach and communicate with customers, including Digital Design, Lead Generation and Digital Marketing Management.
Do you build websites and support them after launch?
Yes. We build WordPress, WooCommerce and Shopify websites and can also provide Managed Hosting, maintenance and ongoing support after launch.
Can you help with hosting, domains and business email?
Yes. Managed Hosting can include website hosting, domains, DNS, SSL, business email, backups and agreed technical support.
What is Digital Management?
Digital Management helps businesses keep control of important digital accounts, platforms, domains, suppliers and access. It is especially useful when those systems are spread across different staff, agencies or service providers.
Can you help if we are not sure what we need?
Yes. Tell us what is not working or what you are trying to achieve and we can help identify the service that makes the most sense.
Do you manage social media and ongoing marketing?
Yes. Digital Marketing Management can include social media, content, email, campaigns, advertising and reporting depending on the selected package or quote.
Can you help with SEO and paid advertising?
Yes. We can support SEO and paid advertising where those activities form part of the agreed marketing scope. Advertising budgets are separate from management fees.
Do you create design and campaign material?
Yes. We create social graphics, campaign creative, advertising graphics, presentations, company profiles, website assets and print material.
Can DigiAfrica help with lead generation?
Yes. We can help with prospect research, contact data, email outreach, LinkedIn outreach, CRM support, follow-up and lead tracking.
Do you work with Divi, Bricks and Elementor?
Yes. We work with Divi, Bricks and Elementor on WordPress projects where they suit the requirements of the site.
Still have a question?
Send us a message and tell us what you are trying to do.